Overdraft Protection allows us to automatically transfer funds from any authorized account to cover transactions in your checking account that might otherwise be returned unpaid (with an Insufficient Funds Fee). Courtesy Pay also covers transactions in the event that Overdraft Protection isn't valid or activated. There is no fee to have this protection active on your account; a fee will apply per use but can save you from other, more expensive fees resulting from returned checks & denied charges. For more info, call 866-525-0619, ext 219. Otherwise, fill out & sign this form, then:
This form allows you to place a temporary or permanent "stop payment" on any check, consecutive range of checks, or recurring electronic transactions. Please fill out this form, sign it, then:
Click here to view Stop Payment Fees.
- Online Banking & AutoBOND
- Statement & Check Copies
- Account Research
- ATM & VISA Debit Cards
- Direct Deposit & Wires
- Lost/Stolen Situations
- Fraud/Unauthorized Activity
SEE SECTIONS BELOW
Virtual Branch is our Online Banking & Bill Pay service. It's simple & safe; members that use it regularly are far less likely to bounce a check, overdraft, or experience fraud. View transaction history, schedule transfers, set account alerts, and pay any bill without ever giving your account info to the bill recipient.
Virtual Branch is free; access it directly from our home page. If you haven't set up Virtual Branch yet, click here to Enroll. For help, email our Back Office Administrator or call 866-525-0619, ext 216.
BOND CU is our free mobile banking & bill pay app. It's simple & secure; all transactions are encrypted, and no personal or financial information is ever stored on your mobile device. Do almost anything online banking does on the go.
BOND CU is free; get download and set-up instructions here. You must have already have Virtual Branch access to use this app. If you haven't set up Virtual Branch yet, click here to Enroll. For help, email our Back Office Administrator or call 866-525-0619, ext 216
AutoBOND is our automated system to access your account information from any touch-tone phone. Call toll-free: 1-888-427-9401. You will need your member number and a 4-digit PIN (selected by you) to access your account. Call 866-525-0619, ext 219 for Member Services if you need help.
If you've set up eStatements, you can pull up to 18 statements for free by logging into Virtual Branch from our home page; go to "Self Service" and click the eStatements link on that page. If you have not set up eStatements, this will prompt you to do so. All future statements will become available to you up to 18 months - free!
Otherwise, complete/sign this form, then:
Click here to view Statement Copy Fees
You can pull up free check copies by logging into Virtual Branch from our home page. Check numbers are listed as links throughout your checking account history; clicking one will pull up a copy of the check.
Can't get it? Complete/sign this form, then:
Click here to view our Check Copy Fees (note: there is no fee to view/print any check using the Virtual Branch)
You can view any of your authorized accounts by logging into Virtual Branch from our home page. Most members discover that incidents requiring "Account Research" can be resolved by using our free online banking tools.
However, if you still need our staff to assist you further, please complete/sign this form, then:
Click here to view Research Fees.
Your BOND ATM Card & VISA Debit Card have daily withdrawal/usage limits for your protection in case the card is ever lost or stolen. Your default limit set for your ATM (non-VISA) card is set for $300. BOND VISA Debit Card default limits are printed on the documents mailed with your card.
If you'd like to increase your card limit permanently or temporarily for a larger purchase, complete/sign this form, then:
For more info about Debit Cards, click here.
To activate your VISA Debit Card and/or to set or change your PIN, call:
Note: You will need your card in hand.
If your card is lost or stolen, you need to report it immediately. Please see our Lost-Stolen-Fraud section for instructions and related forms BEFORE requesting a replacement card.
Call 866-525-0619, ext 219 for Member Services if you need help.
For forms, see the "Account Protection & Dispute Help" section below. You may also check our Lost-Stolen-Fraud page for instructions and related forms.
To set up Direct Deposit, you will need:
For your Savings Account, use your member number without any suffix (i.e. "-01" or "-75")
For your Checking Account, use the 13 digits at the bottom of your checks that begin with "71096"
If you need help, please contact Member Services by email or call 866-525-0619.
Receiving a wire transfer into your BOND account is simple; you will need to provide your personal info (name, address, contact info, etc) to the person, business, or bank initiating the transfer, as well as some account info:
Click the link above for complete instructions, and if you need help, contact:
Accounting by email or by calling 866-525-0619, ext 213
Sending a wire transfer from your BOND account requires info about the person or business you are wiring funds to, plus info about the financial institution receiving the funds on behalf of the other party.
When faxing or emailing this request to us, we also require this Wire Transfer Agreement.
Please fill out & sign both forms, then:
Click here to view Wire Transfer Fees
If you've had any of your pertinent account information lost, stolen, or compromised in some way, please visit this page for helpful instructions, then contact the appropriate department(s) immediately. If you're not sure what to do, contact either:
This form is for check fraud only!
You will need our assistance filling it out. If any of your account information has been lost, stolen or compromised, please visit this page for instructions. Then, immediately contact: