OUR COMMITMENT TO YOU DURING THE CORONAVIRUS (COVID-19) PANDEMIC

 
We’re here for you through anything. We’re your credit union, your community, and your neighbors.

We’re here for you through anything. We’re your credit union, your community, and your neighbors.

We know this is a difficult time of uncertainty and worry. BOND Community Federal Credit Union has been with you since 1972, and we have every intention of standing by our members during the COVID-19 coronavirus pandemic. We will get through this together, we will persevere, and we will recover. In the meantime, this page is where you’ll find the most current information regarding our operations and planning.

We are closely following recommendations and mandates from WHO, CDC, and state/federal governments. For your and our safety, we continue encouraging all persons to wear a mask at all times while visiting the credit union.

Don’t worry, your money and your access to it is fine! Our staff will be working on-site and remotely to ensure your transactions go through smoothly. We’ll be answering phones and returning phone/email messages as quickly as we can. The best ways to reach us are by emailing Member Services at ms@bondcu.com or calling us at 404-525-0619 and selecting option “9.” See more info below.

ACCESS TO YOUR FUNDS (WITHDRAWALS & DEPOSITS):

Our office is currently open 10am-5pm Monday through Friday; we recommend limited contact in our lobby as the COVID-19 pandemic is still going strong. See below for options!

Use your debit card (that can work with both Checking and Savings accounts) at ATMs, or visit any available shared branch with your government-issued ID and your BOND member number. You can also make loan and credit card payments at shared branches as of 01/01/23. Find local shared branches by:

  1. Clicking this link: co-opcreditunions.org/locator

  2. Downloading the app on the above linked site and using that instead

  3. Calling our office phone number and selecting option “8.”

If you do not have a debit card, we can arrange for you to acquire one fairly quickly, and make sure you download the CardValet app to take full control of all your debit and VISA BOND cards. We urge you to place geographic restrictions on all your cards using CardValet to avoid fraudulent charges.

Of course, you can also make check deposits from anywhere using our Mobile Banking app on your smartphone. It is by far the easiest and most convenient way to make deposits into your BOND account(s).

You can also contact Member Services at ms@bondcu.com to have checks delivered to you.

Note: some shared branches without drive-thru access are suspending shared branch (or all) services, so you are encouraged to contact ANY shared branch to confirm that they will indeed assist you as a BOND member.

ONLINE BANKING, BILL PAY, TRANSFERS, AND MOBILE APPS:

We fully expect Virtual Branch and Bill Pay to remain completely functional during this time. We also have our Mobile Banking app as well as CardValet for total control of your debit and credit cards. We urge you to place geographic restrictions on all your cards using CardValet to avoid fraudulent charges.

Our Pay Bills platform also includes external transfer features. You can add an account at another institution to transfer money to and from, and you can also use Zelle® to send and receive money from others.

IMPORTANT: If you have any issues with any Bill Pay features or Zelle, please contact Pay Bills Customer Service directly: 1-833-556-9464.

LOAN/DEBT INFORMATION & FINANCIAL COUNSELING:

Anyone with a BOND Credit Card: please use Online Access Plus or call the number on the back of your card to make payments and keep up with your credit card activities. Also, use the CardValet app to control usage of your card. We urge you to place geographic restrictions on all your cards using CardValet to avoid fraudulent charges.

All members who have Auto Loans with us: we’ve always offered a Skip-a-Payment feature for you at a fee of $25 per use. For this and assistance with your mortgage/HELOC payments, please contact our Loan Office, and we will work with you in whatever way we can. Chris McPherson, our Certified Financial Counselor, can assist you with any concerns you have.

Also, we are now offering current members an Emergency loan at a low rate with comfortable terms. You may be able to borrow up to $2500 with a 24-month repayment plan at only 5% APR. Proof of hardship may be required. For more information, please contact our Loan Office. Apply by clicking the Loan Application button below.

Your funds are safe and insured by NCUA, and we are committed to working with all our members experiencing any hardships due to this pandemic.

Questions? The best way to contact us is by emailing Member Services at ms@bondcu.com or calling us at 404-525-0619 and selecting option “9.” Please follow us on Facebook and keep an eye on this page for updates. We urge the public not to panic, to use common sense and decency, and follow the guidelines set by our health organizations and local and national governments. Let’s do our best to stay healthy together.